FAQ
Returns & Exchanges
Please note that sales items that are not defective are not eligible for exchanges or returns.
To be eligible for exchange or return, the item(s) must be:
- Unworn and unwashed
- In its original sold condition with its tags intact
All exchanges/returns for regular priced items are only allowed within 30 days from the date of purchase. Do note that returns will be refunded in form of store credits.
How do I return or exchange my order?
RETAIL EXCHANGE
Items purchased online can be exchanged in any of our retail stores. To eligible for exchange/returns, the item(s) must be in its original condition – Unworn, unwashed with tags intact in their original packaging. Please retain your invoice for exchange / return purposes. Due to hygiene purposes, there will be no returns or refunds for accessories items.
For items that do not meet the above conditions, we may turn down the exchange request.
To do an exchange, please email to info@sksks.com with the followings:
Subject “Online Exchange (Order Number)”
- Order Number
- Contact Number
- Product name and Article Number
- Attached image of defective or incorrect merchandise
- Name of Product, colour, size with would like to exchange with
- Exchange Method: Retail (store location)
We will respond with the necessary arrangement within 1-2 working days.
Once the exchange is arranged, please kindly bring along the item(s) in original condition with original tag and packaging, as well as the printed invoice, to the indicated outlet in the email.
We allow ONE exchange per invoice and exchanged item(s) cannot be returned or exchanged again.
P.S. Our returns and exchanges policies do not cover damage resulting from unique, accidental damage or wear and tear.
I’ve received a defective item, what should I do?
Not to worry, drop us an e-mail in the format below and we will assist you in the exchange process.
To do an exchange, please email to info@skskx.com with the followings:
Subject “Online Exchange (Order Number)”
- Order Number
- Contact Number
- Product name and Article Number
- Attached image of defective or incorrect merchandise
- Name of Product, colour, size with would like to exchange with
- Exchange Method: Retail (store location)
You will be contacted within 1-2 working days.
Not to worry, courier company will contact you via call and if you are not home, please give them delivery instructions or re-schedule the delivery date or time. In case of failed delivery, there will be a second delivery attempt.
BOUNCED PARCELS
We’ll be in touch via email in the event of a bounced parcel. A re-delivery fee of $3 will be incurred. Alternatively, you may choose to collect the parcel in-stores.
Bounced parcels that are unclaimed after 1 year will be deemed as Skskx’s property and no compensation will be offered as sufficient response time has been given.
P.S. Our returns and exchanges policies do not cover damage resulting from unique, accidental damage or wear and tear.
